Privacy Policy

Last Modified: October 30, 2025

When you use Mental Vacation Hub's services, you're trusting us with your personal information. We understand this is a serious responsibility and work hard to protect your data while keeping you in control.

This Privacy Policy explains what personal information we collect, why we collect it, and how you can update, manage, export, and delete your information. We've included summaries at the beginning of each section for clarity—please read the full policy carefully.

The Bottom Line: We do not rent, sell, or disclose your personal information to third parties, except in limited circumstances outlined below. Your privacy and confidentiality are core to our values.

1. Collection of Personal Information

Summary: We collect personal information when you visit our website, create an account, register for programs, attend events, or communicate with us. We also collect usage data through cookies and similar technologies.

1.1 Personal Information You Provide

We collect information you provide directly, including:

  • Name, email address, phone number, and postal address

  • Payment information (processed securely; we don't store card details)

  • Professional background, role, and company information

  • Information about your burnout stage and recovery goals

  • Photos or content you upload

  • Any other information you choose to share

Information about your health, personal challenges, or sensitive topics receives special protection. We keep this confidential and secure.

1.2 Personal Information Collected Automatically

When you use our website or platform, we automatically collect:

  • Log information (browser type, access time, pages viewed, IP address)

  • Device information (hardware, operating system, unique identifiers)

  • Location information (with your consent)

  • Cookies and tracking data to improve your experience

1.3 Personal Information From Other Sources

We may collect information from:

  • Social media services (if you log in through these platforms)

  • Content you or other members upload to our platform

  • Publicly available sources (with your consent)

2. Use of Personal Information

Summary: We use your information to operate and improve Mental Vacation Hub, communicate with you, verify your identity, process transactions, and provide personalized recovery programs.

2.1 Operating Our Platform

We use your information to:

  • Deliver, maintain, and improve our programs and website

  • Process transactions and manage your account

  • Personalize your experience and recommend relevant content

  • Place you in the right program based on your burnout stage

  • Monitor trends and detect fraud or illegal activity

  • Comply with legal obligations

  • Communicate about your progress and new offerings

2.2 Communicating With You

We use your information to:

  • Respond to your questions and provide customer support

  • Send updates about programs, services, and events (with your consent)

  • Notify you about relevant new products or features

  • Send technical notices and security alerts

  • Conduct surveys or gather feedback

2.3 Legal Basis for Processing

We process your information to:

  • Fulfill our service agreement with you

  • Pursue our legitimate business interests (marketing, fraud prevention, platform improvement)

  • Comply with legal requirements

  • Protect your vital interests or those of others

  • Honor your explicit consent (for sensitive information)

3. Sharing of Information

Summary: We do not sell your information. We may share it with service providers, payment processors, legal authorities (when required), and in corporate transactions. We take steps to ensure all parties protect your privacy.

3.1 Service Providers

We share information with third-party providers who help us operate our platform, including:

  • Payment processors (e.g., PayPal, Stripe)

  • Email and communication services

  • Hosting and data storage providers

  • Customer support tools

  • Analytics services

All service providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Legal Compliance and Protection

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of Mental Vacation Hub, our members, or others.

3.3 Corporate Transactions

If Mental Vacation Hub is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 Program Participation

Some information (such as name and company) may be visible to other members in your program cohort to facilitate peer connection and support. You can adjust these settings or contact us to limit visibility.

3.5 International Transfers

We may transfer your information to service providers outside your country (including the United States and Europe) for processing. We require all parties to maintain security standards consistent with this policy.

4. Additional Details

Summary: We use industry-standard security measures to protect your data. We cannot guarantee absolute security. This policy is periodically updated and does not apply to third parties.

4.1 Security

We employ technical and organizational measures to protect your information from unauthorized access, use, or disclosure, including:

  • Secure servers and encrypted data transmission

  • Firewalls and network protections

  • Employee training on data privacy

  • Regular security audits and testing

  • Password-protected access on a need-to-know basis

However, no method of transmission over the internet is completely secure. You are responsible for keeping your password complex and confidential.

4.2 Data Retention

We retain your personal information:

  • While you are a participant in our programs

  • To comply with legal and accounting requirements

  • To facilitate your re-enrollment or future participation

  • To track your recovery progress and outcomes

  • To prevent fraud and abuse

  • To defend legal claims

  • For up to 15 years after your last interaction with us

When we no longer have a legitimate business need to retain your information, we delete or anonymize it.

4.3 Policy Scope

This policy does not apply to third-party websites or services we link to. We are not responsible for their privacy practices. Please review their policies separately.

4.4 Links to Other Websites

Our website may contain links to external sites. Once you leave our site, we have no control over those sites and cannot be responsible for their privacy practices.

4.5 Updates to This Policy

We may update this policy periodically. We will notify you by posting the updated version on our website and updating the "Last Modified" date. Material changes will be communicated via email or prominent notice on our platform.

5. Your Choices

Summary: You can review, update, or delete your account information. You can opt out of promotional communications but may still receive important service updates.

5.1 Account Information

You can update, correct, or deactivate your account by contacting us at support@mentalvacationhub.com. You can also adjust privacy settings in your account to control what information others see and who may contact you.

5.2 Opting Out of Communications

To opt out of promotional emails or messages, follow the unsubscribe link in any communication or contact us directly. It may take up to 10 days to process your request. You will continue to receive important service-related communications.

5.3 Cookies

We use cookies to improve your experience. See our Cookie Policy for details on how to control or disable cookies. Note that disabling cookies may limit your ability to use certain features.

5.4 Promotional Communications

You can manage your communication preferences by:

  • Clicking the unsubscribe link in any email

  • Adjusting settings in your account

  • Replying "STOP" to text messages

  • Contacting us directly

6. Data Rights

Summary: Depending on your location, you may have the right to access, correct, delete, or port your personal information. You can also object to processing or withdraw consent. We respond to all requests within 30 days.

You may have the right to:

  • Access, correct, update, or request deletion of your information

  • Object to processing or request restriction of your information

  • Request portability of your information

  • Withdraw consent at any time (without affecting prior processing)

  • Opt out of marketing communications

  • File a complaint with your local data protection authority

To exercise these rights, contact us at support@mentalvacationhub.com.

7. GDPR and EU Data Protection

Mental Vacation Hub is committed to protecting your privacy rights under EU data protection laws. We process your information in accordance with these regulations and your rights include:

  • The right to be informed about our collection and use of your data

  • The right to access your personal information

  • The right to rectification (correction) of inaccurate data

  • The right to erasure (the right to be forgotten)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to complain to your local data protection authority

For data subject access requests or to exercise your rights, email support@mentalvacationhub.com

8. Contact Us

If you have questions about this Privacy Policy or how we use your information, please contact us:

Email: support@mentalvacationhub.com

Website: https://mentalvacationhub.com

We will respond to all inquiries within 30 days. If you wish to access, correct, update, or delete your personal information, please send a request to the email addresses above.

Mental Vacation Hub is committed to your privacy, confidentiality, and peace of mind.